Level 9. Feedback 2

• Basic analysis is joined by predictive analysis as inputs to applications for strategic decision support.

• Additionally, automated tactical operations in the form of real time systems come into existence.

  • An example of this is identifying a customer that enters the IVR and presenting them with a dynamic set of options customized specific to them to get them to a solution based on what their problem might be fast, before hitting an agent.

  • That compared to current practice where a known English speaker still has to listen to an option for selecting Spanish.

• These systems are driven by a complex ensemble of sophisticated algorithms to include deep learning.

• Joe Executive from level 1 finally gets his AI solution.